Shipping policy

MYAO entrusts the delivery of its orders to an external transport service, sending the ordered product(s) on the days and times used by the logistics company, to the delivery address indicated by the customer.

Delivery times may be delayed during periods of higher volume of orders, such as sales periods, Christmas, Black Friday, among others.

The costs applied to sending the order are the responsibility of the customer, and for each order this value is automatically calculated during the check-out process.

MYAO is not responsible for any costs associated with possible customs clearance, which are the responsibility of the customer.

MYAO will inform the customer of the unavailability of the product(s) ordered, as well as refund the amount paid, within a maximum period of 15 (fifteen) days from becoming aware of the unavailability.

Delivery is considered to have been made with the signature on the delivery receipt at the agreed address.

Depending on the value of purchases and their destination address, shipping costs may be offered:

- Portugal (mainland): free shipping over 80 €
- Spain (mainland): free shipping over 100 €
- Europe: free shipping over 150 €
- Wordlwide: free shipping over 200 € 

SHIPPING TIMES

Spain

1-3 business days

UK and Europe

1-3 business days


United States and Canada

2-5 business days

Rest of the world

2-5 business days